If the property you booked does not match the description or photos provided, your first step should be to contact the Host directly to try to resolve the issue. Most misunderstandings can be addressed quickly through direct communication.

Because LODGYFIX.com does not mediate disputes or handle bookings, we are unable to intervene or offer refunds. However, you do have options:

• Leave an honest review on the listing to share your experience with other travelers.
• If the issue involves a significant misrepresentation or financial loss, you may consider taking legal action (such as filing a small claims case).

We take guest feedback seriously. Repeated complaints about a Host can result in account suspension or removal from the platform.