As a host, you are responsible for handling guest complaints or disputes directly. LODGYFIX does not mediate or get involved in the negotiation of terms between guests and hosts.

That said, we’re here to support you with guidance and best practices to help you manage these situations professionally:

• Stay calm and professional – Respond promptly and politely, even if the guest is upset.
• Listen actively – Acknowledge their concerns and ask clarifying questions.
• Offer fair solutions – If possible, propose reasonable fixes such as a refund, cleaning, or service adjustment.
• Document everything – Keep written records of conversations, photos of the property, and any relevant details in case further action is needed.

LODGYFIX also offers helpful resources and tips on how to prevent common disputes, improve guest communication, and maintain positive reviews. If you’re unsure how to respond in a specific situation, our support team can offer general advice — even though we don’t step in to resolve individual cases.