While LODGYFIX.com does not mediate transactions or enforce cancellations, Hosts are required to include and honor a clear cancellation policy in their listing.
If a Host cancels your booking, we recommend the following steps:
- Contact the Host directly to understand the reason and discuss a resolution.
- If you’re unable to resolve the issue, you may choose to leave a public review sharing your experience. Reviews affect a Host’s standing on our platform.
- For financial disputes, you may consider filing a small claims case depending on your local jurisdiction.
We take Host reliability seriously, and repeated cancellations without cause can result in the Host being removed or suspended from the platform.